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These terms set out how your 9r9r account works, what you can do with it, and where our obligations begin and end. Access to this platform depends on your local law and eligible region — read these terms before you open or use your account.
By accessing 9r9r — whether through a mobile browser, a desktop session or any app path we make available — you confirm that you have read and accepted these terms in full. These terms govern every part of your relationship with this platform: account registration, wallet funding through bKash, Nagad or Rocket, participation in sports markets and casino game sessions, and any support interaction you initiate. We may update these terms when platform features change, when payment rails or regional availability shifts, or when applicable requirements affect how we operate. When we make a material change, we will show a notice in your signed-in account area. Continuing to use your account after that notice is displayed counts as acceptance. If you do not accept a change, close your account through the account settings page before the effective date. Your use of this platform is permitted only in regions where doing so is lawful. We do not confirm legality for any specific jurisdiction — that is your responsibility to verify. Payment transactions processed through bKash, Nagad or Rocket are subject to the individual terms of those providers in addition to ours.
These terms apply to four distinct areas of your 9r9r experience. Understanding the boundaries between them helps you know where our policy governs your actions and where a third-party provider's own terms apply instead. If there is ever a question about which terms apply to a specific transaction or content item, the most specific set of terms — whether ours or a provider's — will take precedence in that area.
All account registration, login, session management and account-closure actions fall under these terms. This includes how you set credentials, how sessions are ended after inactivity, and the steps required to close or suspend your account through the account settings page.
Deposits and withdrawals processed through bKash, Nagad, Rocket or Bank Transfer are governed by these terms for the 9r9r side of the transaction. The payment provider's own terms govern their side. We record each transaction in your account wallet history, which you can review at any time.
Sports market data, casino game sessions — including titles from PG Soft, Joker, Habanero and Bigtime Gaming — and all lobby content are covered by these terms while you are on this platform. Use is permitted for personal, non-commercial account activity only.
Payment providers, game studios and any linked external services operate under their own terms. We are not responsible for the conduct, availability or policy of those third parties. Links or integrations on 9r9r do not extend our terms to those external services.
These terms are not only obligations — they also define what you can ask us to do and how. If you believe any record in your account is incorrect, you can raise a correction request directly through the support route described below. We will review the account data we hold and respond through the same channel you used to contact us. For wallet transactions, your signed-in account area keeps a history of every deposit and withdrawal, including the payment method and status — open that log first before raising a query, as it often answers the question without a support step. You may request a summary of the information we hold on you at any time. Submit that request through live chat or the contact form. If you decide to close your account, follow the steps in account settings; your wallet balance must be at zero or withdrawn before closure is completed. We do not retain payment credentials — bKash, Nagad or Rocket numbers are handled by the respective provider, not stored in your 9r9r account profile.
Open the account wallet section to see every transaction by date, method and status. No support request needed for routine history checks — the log is there in your signed-in account.
If a name, contact detail or other account field is wrong, use the edit option in account settings or raise a correction request through live chat. We will confirm once the change has been applied.
For anything in these terms that is unclear, open a live chat session or use the contact form. Reference the specific section or transaction so our team can respond with the relevant detail rather than a generic reply.
You may close your account at any time through account settings. Withdraw any remaining wallet balance first. Once closure is confirmed, your login access ends and we retain only what we are required to under applicable record-keeping obligations.
If you have a question about what these terms mean for your account, or if you believe something in your account record does not match what these terms say, use one of the contact routes below. Only use routes that are visibly published on the site — we do not operate channels not listed here, and any contact made through an unpublished route will not receive a response linked to your account.
Open the chat icon from any page while signed in to raise a terms question directly. Reference your account and the specific section you are asking about.
Use the contact form in the Help section for written terms enquiries. Include your registered account email so we can match the request to your record.
For changes to your account details or a closure request under these terms, the account settings page is the first step. Follow the on-screen fields and verification instructions shown there.
We hold only the information required to operate your 9r9r session, process wallet transactions and respond to support requests. Here is a concise breakdown of how we handle each area covered by these terms.
We store account registration details, session activity and transaction history to operate the platform and respond to your requests. We do not sell this data to third parties. Payment identifiers like bKash or Nagad numbers are processed by the provider and are not retained in your 9r9r profile.
We use cookies to keep your session active, remember your lobby position and measure which features you use. You can adjust cookie preferences through your browser settings. Disabling certain cookies may affect how parts of the account page load or behave.
Your account credentials are your responsibility to keep secure. If you suspect unauthorised access, use the account settings page to change your password immediately, then contact us through live chat. We will review the session log and advise on next steps.
We retain account records for as long as your account is active and for a period after closure as required by applicable record-keeping obligations. To request deletion of information beyond that period, submit a written request through the contact form with your registered account email.
These are the questions we hear most often about how the terms apply to your account. If your question is not here, open a live chat session or use the contact form and we will give you a direct answer.
Access and eligibility depend on your local law and eligible region. These terms apply to every account session on this platform regardless of where you access it from, but it is your responsibility to confirm that using 9r9r is lawful in your location before opening or continuing to use your account.
When we make a material change, a notice appears in your signed-in account area. The effective date of the updated terms is shown in that notice. If you continue using your account after the notice is displayed, that counts as acceptance of the revised terms.
Yes. Submit a request through the contact form or live chat using your registered account email. We will review the records we hold and provide a summary through the same channel. There is no fee for a standard information request.
Open your account wallet history first — the log shows the method, date and current status for each transaction. If the status there does not match your bKash receipt, raise the query through live chat with both references ready. We will check the transaction record and respond directly.
Your login access ends at closure. We retain only the records we are required to keep under applicable record-keeping obligations. After that mandatory retention period, you can request deletion of remaining data through a written request submitted via the contact form with your registered email.
Yes — game sessions from studios available on 9r9r, including PG Soft and Habanero, are covered by these terms for your use of the platform. The game studios themselves operate under their own licensing and content terms, which run separately from your 9r9r account agreement.