Mobile / Casino
These terms set out how 9r9r operates your account, handles your data, and defines the scope of this platform for Bangladesh. Access and eligibility depend on your local law and the eligible regions we serve — review the sections below to understand your rights and obligations before continuing.
This policy applies to all account holders who access 9r9r from Bangladesh or any eligible region where the platform is available under local law. We do not make representations about legal status in jurisdictions where online gaming and sports markets are restricted or require a specific authorisation. Your continued access to the platform means you have reviewed this policy and confirmed that your use is permitted under the laws that apply to you. We collect and process account data — including wallet activity connected to bKash, Upay, and Bank Transfer — strictly for the purposes of account management, transaction processing, and identity verification. We do not sell, transfer, or share account data with third parties outside the scope of processing your transactions and providing account support. Cookies and session data are used to keep your account session active across the sports lobby and casino sections. You can review cookie settings in your browser at any time. Any changes to this policy will be published on this page before they take effect, and your continued use of the account after publication counts as acceptance. If any provision of this policy conflicts with applicable local law, that provision does not apply to you.
Each area of your account is covered differently. Review these four areas to understand the boundaries before raising a query.
This policy covers how you log in, how sessions are managed, and what happens when access is suspended or restricted by us or by local law. It does not extend to third-party login services or devices outside your control.
Deposits and withdrawals made through bKash, Upay, or Bank Transfer are covered here for data handling and record-keeping purposes. Payment processing itself is governed by the terms of each payment provider separately.
Game content from PG Soft, Joker, Habanero, and Bigtime Gaming, along with sports markets and odds data, is covered for availability and access conditions. Content accuracy and live data are subject to provider terms.
Linked services — including external payment rails and game studio platforms — fall outside this policy's scope. We are not liable for the data practices or terms of those services once you leave our account environment.
You have the right to review, correct, and query the account data we hold about you. Log in and open the account settings section to see the personal details currently on file. From there you can update contact information, review your transaction history — including deposits and withdrawals via bKash, Upay, or Bank Transfer — and check the verification status of your account. If anything looks incorrect, you can raise a correction request through the support routes published on this site. We will respond to account data queries through those same channels. Where data must be retained for compliance or transaction-record purposes, we will tell you the reason and the expected retention period when you ask. You are not required to accept marketing communications, and you can withdraw that preference at any time in your account settings. For any query about data held on your account or about rights under applicable law, reach out through our published support route.
Open account settings after logging in to see personal details, transaction history, and verification status currently held by 9r9r.
Submit a correction through the support route if any stored detail — name, contact, or wallet reference — does not match your records.
Contact us through the published support route to ask about data retention, eligibility, or how a specific part of this policy applies to your account.
For access issues or disputes related to transactions processed through bKash, Upay, or Bank Transfer, open a query through the support channels listed on this page.
Use the routes below to reach us about any matter covered by this policy. We only list channels that are visibly active on the site.
Available in the account area. Open it from any page once you are logged in and select the topic that matches your query.
Send your query including your account reference to the email address shown in the help section of your account settings.
Browse the published help articles in your account for policy summaries, account steps, and common questions answered in plain English.
We apply the following practices across your account to keep your data handled consistently and your access secure.
Transaction records — including wallet activity via bKash, Upay, and Bank Transfer — are held for the period required by our internal compliance process. You can ask for a retention summary through the support route.
We use session cookies to keep you logged in as you move between the sports lobby and casino sections. No third-party advertising cookies are set without your consent. Adjust your cookie preferences in your browser settings.
Account access is protected through your login credentials and verification steps shown during the account setup flow. Do not share your credentials. If you suspect unauthorised access, contact us immediately through live chat.
For requests to review, correct, or delete data held on your account, use the email route in your account settings. We will acknowledge your request and follow the steps shown in our published process.
These are the questions we hear most from account holders about how this policy works in practice.
It applies if you access 9r9r from Bangladesh and your use is permitted under local law. Eligibility depends on your local laws and the eligible regions we serve. If you are unsure whether access is permitted where you are, check the applicable legal position before continuing.
We hold the personal details you provided at registration, your transaction records — including bKash, Upay, and Bank Transfer activity — and your account verification status. Log in and open account settings to review what is currently on file for your account.
Open account settings while logged in to update most details directly. For changes that require verification — such as a name correction or wallet reference update — raise a request through the live chat or email support route and follow the steps our team provides.
You can request a data review or deletion through the email support route shown in your account settings. Some transaction records must be kept for compliance purposes during a defined retention period. We will tell you which records are subject to that requirement when you ask.
Use the live chat in your account area for quick queries, or send your question by email with your account reference using the address in account settings. The help centre also contains published answers to common policy questions you can browse without opening a support query.
Yes, for data handling and record-keeping on our side. The processing of the payment itself is governed by the terms of bKash, Upay, or your bank separately. If you have a transaction query, contact our support team with your account reference and transaction date.