Mobile / Casino
9r9r collects and uses your account data only to run the services you access — your wallet activity, login records and preferences stay within the scope described here. Your access to these services depends on your local law and eligible regions.
When you open an account on 9r9r, we collect the information needed to operate it: your registration details, login activity, device and browser session data, and records of transactions you initiate through supported payment rails. For Bangladesh accounts, that includes activity tied to bKash, Upay and Bank Transfer where those methods are available to you. We do not sell your personal information to third parties. Data we hold is used to process your account requests, respond to support enquiries, maintain session security and comply with the obligations that apply to us in the regions where we operate. Retention periods vary by data category — transaction records are kept for the period required under applicable rules, while session logs are held for a shorter operational window. Cookies and similar technologies are used to keep your session active and to remember your preferences between visits. You can adjust cookie behaviour through your browser settings, though disabling certain cookies may affect how account pages load on mobile or desktop. This policy applies to 9r9r and the services reachable through it. It does not extend to third-party websites you may reach via links on our pages. Where local law in your region imposes specific data rights, those rights apply in addition to what we describe here.
Understanding which parts of your experience this policy covers helps you know where to direct questions about your data.
Any data you provide when creating or updating your 9r9r account — name, contact details, login credentials — falls within this policy. We use it only to authenticate you and maintain your account.
Records of deposits and withdrawals processed through bKash, Upay or Bank Transfer on your account are covered here. We hold these records for the period required under applicable rules in your region.
Your session activity on the 9r9r lobby — pages visited, game categories opened, filters used — is captured in log data covered by this policy. No game-play outcome data is sold or shared externally.
Links from 9r9r to external providers, payment processors or other websites lead to services with their own privacy terms. This policy does not apply once you leave the 9r9r domain.
You have practical options for managing how your data is held and used on 9r9r. If you want to review the personal information attached to your account, the account settings page shows the details we hold for you — contact information, registered payment methods and recent login records. Corrections to inaccurate details can be made directly in account settings for most fields; for changes that require identity verification, the support route described below handles those requests. If you have a question about how a specific data category is used — for example, how long a bKash or Bank Transfer transaction record is retained — you can raise it through the support contact paths on this page. We aim to respond to data enquiries with the same priority as account support requests. Requests to close an account and delete associated personal data are handled through the support channel. Residual transaction records may be retained for the period required by applicable rules even after an account is closed.
Open account settings to see the personal information and transaction history we hold for you.
Most contact and preference fields are editable directly in your account. Identity-linked fields require a support request.
Contact support to ask how a specific data category is used, retained or shared within the scope of this policy.
Submit a closure and deletion request through the support channel. Some transaction records may be retained as required by applicable rules.
For any privacy or data question, use the contact routes published on 9r9r. We do not operate channels not listed there.
The live chat widget on 9r9r connects you to the support team for account and policy questions.
Submit a written data request through the contact form in your signed-in account area. Include your registered email and the specific data topic.
Reach the support team via the email address listed on the Contact page of 9r9r for formal data enquiries and account closure requests.
We apply access controls to limit who within our operations can read account data, and we log access to sensitive records for internal review.
Personal and transaction data is held for the period required under the rules applicable to your region. Session and device logs are retained for a shorter operational window and are not used for purposes outside account security.
Cookies on 9r9r are used for session authentication and preference recall. You can review and adjust cookie permissions in your browser settings; the effect on site functionality is shown in the cookie notice on our pages.
Login activity is logged against your account. If access from an unrecognised device is detected, the account page will surface a review prompt. You can view active sessions and end any you do not recognise from account settings.
To update data, raise a correction or ask about retention periods for bKash, Upay or Bank Transfer records, use the support contact routes on this page. We do not process data requests submitted through social channels.
Common questions about how 9r9r handles your data and what options you have.
We collect the details you enter during registration — your name, contact information and login credentials. Once you use a payment method, records of those transactions are also held against your account under the retention rules applicable to your region.
We do not sell your personal data. Data may be passed to payment processors like bKash or Bank Transfer only as needed to complete a transaction you initiate. External links on the site lead to third-party services with separate privacy terms we do not control.
Retention periods depend on the applicable rules in your region and the type of record. Transaction data tied to bKash, Upay or Bank Transfer is held for the period those rules require. Session and device logs are kept for a shorter operational window.
Most contact and preference fields are editable directly in account settings after you log in. For fields that require identity verification before a change can be made, submit a request through the support contact form or live chat on 9r9r.
Yes. Submit a closure and deletion request through the support channel listed on this page. Note that some transaction records may be retained for the period required under applicable rules even after your account is closed.
Use the support routes on 9r9r — the on-site chat, the contact form in your signed-in account, or the email address on the Contact page. Include your registered email and a description of your specific data question when you write in.